MSAOne

Hospital systems

Hospital management systems consulting for public and private healthcare, with the MV platform as our specialty.

We place consultants holding the official MV certification in implementation, process review and sustainment projects, led by the institution or by MV. We keep dozens of professionals ready for mobilization, selected for the clinical or administrative background each module requires, and we are accountable for the work of each of them throughout the placement.

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About MV

MV is a healthcare management systems vendor. Its platform, SOUL MV, runs in Brazilian hospitals, clinics, health plan operators and public networks, and brings together the modules that sustain the institution’s routine: patient services, clinical care, supplies, billing and electronic records.

MSAOne is a formal MV partner: we are recognized by MV and deliver, on the platform, consultants holding the official certification and implementation, process review and sustainment services.

Implementation

A hospital management system in production on the agreed date, with modules configured for the institution’s routine and teams prepared to operate it.

What we do

  • Planning and mobilization

    We define with the institution the schedule, the workstreams and the owners on each side, and mobilize consultants in the numbers and profiles the project calls for, with no new hiring process.

  • Module configuration

    We configure the clinical, patient services, supplies and billing modules according to the institution’s actual workflows, not the default setup.

  • Electronic records

    We structure the patient record and the other electronic documents with the traceability and compliance the institution needs to demonstrate in an audit.

  • Training and go-live

    We train teams by usage profile, follow the go-live on site and remain at the institution throughout the stabilization period.

Where we usually come in

  • The go-live has a fixed date and the team is incomplete

    The schedule was committed to the board, the workstreams are defined and there are not enough consultants with module experience to meet the deadline.

  • The institution is moving to the MV platform without interrupting care

    The previous system stays in use while the new one is configured, and the transition has to happen without stopping urgent care, admissions or billing.

  • A new unit goes live with the system already used across the network

    The network already runs the platform and needs to replicate the configuration and train the new unit’s teams without pulling consultants from the others.

Processes and configuration

Modules already implemented and actually used by the operation, with processes reviewed and configuration adjusted to what the institution needs today.

What we do

  • Module usage diagnosis

    We survey, area by area, what the system offers, what the operation uses and what was left out, and prioritize adjustments by their impact on the institution’s routine and results.

  • Supplies

    We review inventory, purchasing and consumption workflows so that the system reflects actual movements and sustains cost control.

  • Clinical care and patient services

    We align clinical protocols, prescribing, reception, triage and patient flow with what teams do day to day, and retrain those who operate them.

  • Electronic records

    We review the patient record and electronic documents to meet compliance and traceability requirements, with proper signature and retention.

Where we usually come in

  • The module was implemented and the operation does not use it

    The go-live happened, but the team went back to spreadsheets or paper, and the indicator the system was supposed to produce is still assembled by hand.

  • The configuration did not keep up with the institution

    New services, payers and workflows entered the routine, and the system still reflects the institution of years ago.

  • The billing backlog grows faster than revenue

    Accounts sit idle for lack of correct records in patient services and clinical care, and denials are discovered at month-end close.

Sustainment

A production system operated and evolved continuously, with tickets handled within agreed deadlines and knowledge that does not depend on a single person.

What we do

  • Ticket handling

    We receive, classify and resolve tickets from the areas, with deadlines agreed by criticality and a record of each resolution.

  • Fixes and configuration adjustments

    We apply fixes and adjustments as workflows, payers and regulatory requirements change, without waiting for the next project.

  • Version upgrades

    We plan, test and follow platform upgrades together with the institution, with validation by the areas before going into production.

  • Knowledge transfer

    We document the configuration and workflows and train key users in the areas, so that the operation does not depend on whoever configured it.

Where we usually come in

  • Sustainment depends on one person

    One analyst knows the entire configuration by heart. Vacation, leave or resignation becomes a risk to the operation.

  • Tickets pile up and no one is accountable for them

    The areas open tickets with no owner and no deadline, and urgent adjustments jump ahead of important ones.

  • The version upgrade has been postponed more than once

    The institution runs an old version for fear of the upgrade’s impact, and each postponement raises the cost of doing it.

Who we serve

  • Private hospitals and networks

    Implementation, process review and sustainment of the MV platform in private institutions, from the single-site hospital to the multi-site network with shared configuration.

  • Health plan operators

    Operator management modules, from member enrollment and relationship to regulation and billing, with consultants who know the sector’s routine.

  • Public healthcare

    Health departments, municipal and state networks and public hospitals, with the mobilization capacity projects of this size require and the experience of operations such as the Prefeitura de Belo Horizonte.

What we have done

Prefeitura de Belo Horizonte

Three municipal health fronts in operation on the MV platform, with 44 consultants placed.

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years working on the MV platform
10+
clients served
9
states with projects
6

Figures from MSAOne’s project records in Hospital systems.

How the MV partnership works in delivery

Defined responsibilities between MV, MSAOne and the institution served.

  1. MV

    Leads the project and the relationship with the institution.

  2. MSAOne

    Selects, certifies and places consultants in the field, and is accountable for their work.

  3. Client

    Receives the system implemented, configured and sustained.

How we work

Every piece of work goes through three phases, Diagnosis, Execution and Sustainment, described in How we work.

In Hospital systems, we deliver in two models. Placement: consultants holding the official MV certification inside a project led by the institution or by MV. Sustainment: ongoing operation and evolution of a system already in production.

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